International Service Delivery
Managed complex service environments, implementations, sites, projects, and customer expectations across multinational teams and enterprise contracts.
Achievements & Capabilities
Operational achievements across enterprise service, education, hospitality, music, and AI.
A capability-focused page for the current world: leadership, implementation, teaching, entrepreneurship, creative production, AI exploration, and practical technology fluency.
Achievement Areas
What has been built, led, delivered, and learned.
Enterprise Contract Experience
Worked for and with companies including HP CDS, Belgacom, Cervo, Xerox, Johnson & Johnson, Procter & Gamble, Brussels Airlines, and AXA Technology Services.
China Education & School Integration
Lived and worked in Nanning since January 2016, taught English, and helped integrate international teachers into two newly built schools with Chinese stakeholders.
Restaurant Entrepreneurship
Opened two restaurants and managed operations including cooking, baking, ice cream, chocolate, production quality, customer experience, suppliers, and daily service rhythm.
Bilingual Restaurant POS System
Created a full POS system for the restaurants in English and Chinese because available market systems were too expensive, too rigid, or not adapted enough to real daily needs. This was built without AI support.
Music Production
Active in music since the 80s as DJ, later singer and DJ, and now producer focused on mastering, remixing, remastering, and confidential collaborations.
AI Tool Exploration
Builds and tests personal AI tools, explores different AI options, and studies how AI changes productivity, creativity, education, operations, and the future.
Skill Matrix
Technical and soft skills from the original archive.
| Skill | Level | Years |
|---|---|---|
| People Management | Very Good | 10+ |
| Team Management | Very Good | 10+ |
| Training People | Good | 9 |
| Negotiation and Consultancy | Very Good | 9 |
| Service Desk and Administration | Very Good | 9 |
| Technicians and Programmers | Very Good | 9 |
| ITIL | Very Good | 9 |
| Problem and Change Management | Very Good | 9 |
| Service Management | Excellent | 10 |
| Budget and P&L | Good | 8 |
| Project Management / Prince2 | Good | 9 |
| Hardware and Software Implementations | Very Good | 9 |
| Logistics | Good | 10+ |
| MS Office | Very Good | 10+ |
| CRM | Good | 8 |
| ERP | Good | 7 |
| Adobe | Good | 10+ |
| SQL, MySQL, Apache, PHP, HTML | Good | 10+ |
| Telecom and Network | Very Good | 9 |
| Print and Document Management | Good | 4 |
Current World
Why these achievements matter now.
Today's work rewards people who can connect technology, people, learning, culture, and execution. Olivier's background is not a single narrow lane: it combines delivery discipline, teaching, entrepreneurship, creative production, and the curiosity to keep learning new tools.
That combination is especially relevant now, as AI changes how people work and as international teams need leaders who can translate between cultures, systems, and practical day-to-day reality.