Service delivery starts before the contract is signed

International operations leadership across service, education, hospitality, music, and AI.

Since January 2016 Olivier has lived in Nanning, China, combining English teaching, international teacher integration, school start-up cooperation, and hands-on restaurant operations, active music production, and AI tool exploration with a long background in service delivery management.

Jan 2016 Living and working in Nanning
2 schools International teacher integration
2 restaurants Opened and managed operations
80s-now DJ, singer, producer, mastering
AI tools Building, testing, and exploring

Personal

Father of four children, with family at the center of the story.

Olivier is father of four children. His eldest is 38 and his youngest is 8, giving him a broad, lived perspective across generations, responsibility, patience, and change.

Olivier Vanlaer personal family photo

Profile

Practical leadership, built from the floor up.

Olivier began his career in hands-on operational roles before moving into warehouse management, project leadership, helicopter piloting, training, service delivery, and international operations management.

That range gives him a direct view of both execution and leadership: how teams actually work, where delivery risk appears, and how to align people, process, and customer expectations before problems become expensive.

In China, that practical leadership became even broader: English education, international teacher onboarding, cooperation with Chinese stakeholders, and the full operational reality of opening and running restaurants.

Music has remained a constant line through his life: first as a DJ in the 80s, later as singer and DJ, and today more focused on producing, mastering, remixing, and remastering.

Lately he has also been working on and with AI, creating his own AI tools through different options while exploring how artificial intelligence works and how it is changing daily life, work, and the future.

Nanning Since 2016

A decade of education, integration, and entrepreneurship in China.

Education

English teaching with TEFL, TESOL, and Master-level training.

Since moving to China in January 2016, Olivier has taught English and worked across multicultural learning environments where communication, structure, and confidence matter.

School Integration

Responsible for integrating international teachers in two newly built schools.

He supported the arrival, onboarding, and operational integration of foreign teaching teams in cooperation with Chinese stakeholders, bridging expectations between cultures, teams, and school leadership.

Hospitality Operations

Opened two restaurants and managed the full daily operation.

From concept to service, Olivier has cooked, baked, made ice cream and chocolate, managed supplies, teams, customers, production quality, and the daily rhythm of hospitality operations.

Because available POS systems were too costly and not flexible enough, he created a full restaurant POS system in English and Chinese for his own operations.

Olivier preparing chocolate in the restaurant kitchen Restaurant exterior at night

Music Activity

From DJ roots to production, mastering, remixing, and remastering.

Then

DJ and singer experience from the 80s onward.

Olivier first became active in music as a DJ in the 80s, later combining DJ work with singing and live performance experience.

Now

Producer, mastering, remixing, and remastering.

Today his music activity is focused more on production work: shaping tracks, improving sound quality, remixing, mastering, and remastering existing material.

Confidential

Collaborations kept offline by design.

Olivier has worked with several well-known musicians and singers. Names are intentionally kept offline out of respect for confidentiality and professional agreements.

AI Exploration

Building practical tools while studying how AI changes work and life.

Tool Building

Creating personal AI tools through different platforms and options.

Olivier has been experimenting with AI by building his own tools, testing workflows, and learning where AI can support productivity, creativity, education, and operations.

Curiosity

Using AI to understand how it works in real life.

Beyond using AI as a shortcut, he enjoys discovering how systems think, where they help, where human judgment still matters, and how this technology may shape the future.

Expertise

What Olivier brings to a delivery environment.

01

Service Delivery

Operational control, customer communication, delivery governance, and site performance.

02

Project Management

Implementation planning, vendor alignment, rollout coordination, and contract execution.

03

Training & Education

English teaching, TEFL/TESOL training, coaching, and translating complex topics into practical learning.

View education
04

School Start-Up Integration

Onboarding international teachers and aligning new school operations with Chinese stakeholders.

05

Hospitality Entrepreneurship

Opening restaurants, building service routines, managing quality, creating a bilingual POS system, and leading day-to-day operations.

06

Music Production

Producing, mastering, remixing, remastering, and confidential artist collaboration.

07

AI Tool Exploration

Creating personal AI tools, testing workflows, and studying how AI changes work and life.

08

International Teams

Experience with teams in France, Germany, India, Philippines, China, South Korea, Africa, Belgium, and the USA.

View achievements

Selected Contracts

Enterprise experience across service and implementation roles.

P&J Benedict project image Belgium

P&J Benedict

Project Manager

Xerox Be-Lux project image Be-Lux International

Xerox

Service Delivery & Implementation Manager

HP CDS project image National

HP CDS

Service Delivery & Site Manager

Procter & Gamble project image France

Procter & Gamble

Implementation Manager

Johnson & Johnson project image International

Johnson & Johnson

Implementation Manager

Brussels Airlines project image International EMEA

Brussels Airlines

Service Delivery & Project Manager

AXA Technology Services project image International

AXA Technology Services

Partnership Office ADSM

Delivering services costs money. Failing to deliver service costs a fortune.

Contact

Available for delivery, operations, project, and education conversations.

Contact Olivier and he will get in touch within 24 hours.

mail@oliviervanlaer.com O. Vanlaer Nanning, China